Terms of Service

Simpld is a cloud-based dental clinic management and dental laboratory management software platform operated by Elevate Technologies, based in Coimbatore, Tamil Nadu, India.

Simpld is designed exclusively for authorized dental clinics, dental laboratories, and their staff members for managing clinic operations, appointments, treatment records, billing, communications, inventory, and related administrative workflows.

Simpld is not a hospital management system, telemedicine platform, public patient marketplace, medical advisory platform, or diagnostic system. Patients cannot independently create accounts or publicly book appointments through the platform.

At Simpld, we understand that dental clinics trust us with operationally sensitive information every day. We are committed to maintaining reliable, secure, and continuously improving systems designed specifically for dental professionals. Our goal is to simplify clinic operations while supporting long-term reliability, usability, and trust.

• Business Name: Elevate Technologies
• Brand Name: Simpld
• Registered Address: OneDesq Origin, S.P. Towers, No:36, Lal Bahadur Sasthri Nagar, Uppilipalayam Rd, Peelamedu, Coimbatore, Tamil Nadu 641004
• Support Email: info@simpld.in
• Billing Email: sales@simpld.in
• GSTIN: 33AYNPN2410J1ZI

Access to Simpld is restricted to authorized clinic owners, dentists, staff members, dental laboratories, and approved users.

Users are responsible for:

• Maintaining confidentiality of login credentials
• Ensuring authorized access only
• Maintaining accurate patient and operational records
• Complying with applicable healthcare, privacy, and communication laws

Simpld reserves the right to suspend or terminate access in cases involving misuse, unlawful activity, unauthorized access attempts, abuse, or violation of these terms.

Simpld provides software infrastructure and operational management tools only.

Simpld does not:

• Provide medical advice or diagnosis
• Recommend treatments or medications
• Offer healthcare services
• Replace professional medical judgment
• Guarantee treatment outcomes

Clinics and healthcare professionals remain solely responsible for patient care, treatment decisions, diagnoses, prescriptions, consent management, and medical record accuracy.

All clinic data, patient records, operational information, uploaded content, and communications generated through Simpld remain the property of the respective clinic or authorized account owner.

Simpld acts only as a software service provider and data processor for enabling platform functionality.

Simpld does not sell patient or clinic data to advertisers or external parties.

Simpld collects and processes limited operational and account-related information necessary for delivering software services.

This may include:

• Clinic information
• Staff details
• Patient records entered by clinics
• Billing information
• Appointment details
• Communication logs
• Usage logs and audit records

Simpld uses this data solely for:

• Service delivery
• Technical support
• Security monitoring
• Backup and recovery
• Communication functionality
• Product maintenance and improvements

Simpld does not publicly expose patient information and does not permit public patient access or appointment marketplace functionality.

Reasonable industry-standard safeguards are implemented to protect stored information, including:

• Infrastructure monitoring and operational security reviews
• Encryption of sensitive information during transmission
• Role-based permission management for authorized users
• Restricted administrative access to production systems
• Backup redundancy and recovery-oriented operational procedures
• Activity monitoring and audit logging for operational security

While reasonable efforts are made to maintain security, no online system can guarantee absolute security or uninterrupted availability.

Simpld infrastructure is hosted on Amazon Web Services (AWS) servers located in Mumbai, India.

The platform follows industry-standard operational security practices appropriate for healthcare-oriented software environments.

Simpld may periodically improve security architecture, infrastructure, authentication methods, backup systems, monitoring systems, and access management processes without prior notice.

Simpld follows healthcare-oriented operational and security practices suitable for cloud-based healthcare software environments. Formal compliance certifications, where applicable, may be introduced progressively based on operational, business, and regulatory requirements.

Simpld continuously improves infrastructure security, authentication methods, monitoring systems, operational controls, and backup architecture as part of ongoing platform improvements and operational risk management practices.

As of the current policy version, Simpld does not use identifiable clinic or patient data for AI model training.

If AI-powered features, automation systems, analytics modules, or machine learning services are introduced in the future, Simpld may update its policies accordingly and obtain necessary permissions or consents where applicable.

Simpld may facilitate appointment reminders, operational alerts, invoices, notifications, WhatsApp messages, SMS communications, and emails on behalf of clinics.

Communication services may utilize third-party providers including but not limited to:

• MSG91
• Interakt
• Email service providers
• SMS gateway providers

Clinics are solely responsible for:

• Obtaining patient consent for communications
• Ensuring compliance with applicable communication regulations
• Managing message content accuracy
• Maintaining lawful communication practices

Simpld acts only as a technology facilitator for such communications. Simpld encourages clinics to maintain transparent patient communication practices and obtain appropriate consent for reminders, follow-ups, treatment communications, invoices, and operational notifications.

Simpld may provide onboarding assistance, operational guidance, implementation support, and training support to help clinics adopt the platform effectively.

Product improvements are continuously influenced by customer feedback, operational observations, and real-world dental workflow requirements.

Simpld currently operates on a yearly subscription model.

Subscription fees:

• Are payable in advance
• May vary based on features, users, modules, or custom requirements
• Are subject to applicable taxes

Free trials may be offered at Simpld's discretion.

Subscriptions do not automatically renew unless separately agreed in writing.

Refund requests may be considered only in genuine service-related cases approved by Simpld management.

Where approved:

• Refunds may be calculated on a pro-rata basis for unused subscription months
• Administrative, onboarding, setup, migration, implementation, training, or support-related costs may be deducted
• Partial usage periods may not qualify for refunds

Simpld aims to evaluate refund-related concerns fairly and reasonably based on the nature of the issue, operational usage, implementation efforts, and service utilization. Simpld reserves the right to approve or reject refund requests based on reasonable evaluation.

Upon subscription expiry:

• Account access may be paused or restricted
• Data may remain retained for up to 180 days
• Clinics may request backups or exports during the retention period

If no written or verbal renewal confirmation is received within the retention period, data may be permanently deleted from active systems and backups.

Simpld may retain limited records where required for taxation, compliance, fraud prevention, legal obligations, or dispute resolution.

Authorized clinics may request export of their operational data subject to:

• Identity verification
• Account ownership verification
• Pending dues clearance
• Technical feasibility

Simpld reserves the right to define export formats, timelines, and operational limitations. Simpld aims to support reasonable operational portability requests wherever technically feasible and operationally practical.

Simpld aims to maintain stable service availability but does not guarantee uninterrupted access at all times.

Simpld actively monitors infrastructure reliability and maintains operational backup and recovery procedures intended to minimize unexpected disruptions and improve service continuity.

Temporary interruptions may occur due to:

• Maintenance
• Infrastructure upgrades
• Third-party outages
• Internet failures
• Cybersecurity incidents
• Force majeure events

Simpld shall not be held liable for losses arising from temporary interruptions or technical failures beyond reasonable control.

To the maximum extent permitted under applicable law, Simpld and Elevate Technologies shall not be liable for:

• Medical outcomes
• Treatment decisions
• Loss of business
• Revenue loss
• Data inaccuracies entered by users
• Indirect or consequential damages
• Third-party service failures
• Communication delivery failures

Simpld's total aggregate liability arising out of service usage shall not exceed the subscription amount paid by the customer during the preceding twelve (12) months.

All Simpld software components, branding, workflows, interfaces, source code, trademarks, logos, documentation, and related materials remain the exclusive intellectual property of Elevate Technologies unless otherwise stated.

Users shall not:

• Copy
• Reverse engineer
• Resell
• Redistribute
• Modify
• Replicate
• Exploit

the platform or any part of the service without written authorization.

Users shall not use Simpld for:

• Illegal activities
• Unauthorized access attempts
• Malware distribution
• Data scraping
• Harassment
• Spam activities
• Fraudulent operations
• Activities violating applicable laws

Violation may result in suspension or termination without prior notice.

Simpld aims to maintain operational practices aligned with applicable Indian data protection and digital privacy principles, including relevant provisions of the Digital Personal Data Protection Act, 2023 (DPDP Act), where applicable.

Policies may be updated periodically to reflect evolving legal, operational, security, or technology requirements.

Simpld aims to maintain operational practices aligned with evolving digital privacy, cybersecurity, and healthcare-oriented software standards applicable to its operational environment.

Simpld continuously invests in infrastructure, operational reliability, platform improvements, workflow optimization, and product enhancements to support evolving dental practice requirements.

Features, workflows, integrations, infrastructure components, and operational systems may evolve periodically as part of ongoing product development and customer-driven improvements.

Simpld reserves the right to revise, modify, or update these policies at any time.

Updated policies may be published through:

• Official website updates
• In-platform notices
• Email communications

Continued usage of the platform after updates constitutes acceptance of revised policies.

These terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of Simpld shall be subject to the exclusive jurisdiction of courts located in Coimbatore, Tamil Nadu.

Simpld recognizes the importance of operational reliability, data privacy, and workflow continuity for healthcare practices. The platform is designed to support clinics through secure operational workflows, controlled access mechanisms, audit-oriented practices, and continuous product improvements shaped through customer feedback and evolving operational needs.

For legal, billing, privacy, or support-related matters:

• Email: info@simpld.in
• Billing: sales@simpld.in
• Website: https://simpld.in/